Dear Counting Crows concert ticketholders,
The Counting Crows have cancelled their August 26 concert at Red Butte Garden. The band’s official statement follows:
Unfortunately, due to state mandates in Utah, the venue for our Salt Lake City show on Aug 26 at Red Butte Garden is unable to enact our Covid-19 entry protocols so we have made the difficult decision to cancel the show. This is a decision we didn’t make lightly but we must continue to prioritize the health and safety of our fans and crew. Please check the venue website for more information. Stay well and we’ll see you next time SLC.
– Counting Crows
We are in the process of issuing full refunds to all who purchased tickets to the August 26 show.
A few of notes about what happens next:
If you purchased tickets online via Etix:
- Refunds will be issued to the original purchaser’s credit card that was used to purchase tickets. It will take 7-10 business days for the funds to be credited to your account.
- If your Etix purchase included only this concert, your refund will also include the $6 order fee. If your transaction included additional concerts, the $6 transaction fee will not be included with your refund.
If you purchased your tickets in person or over the phone from Red Butte Garden:
- If you paid with a credit card, you will see a credit back on the credit card that was used to make the purchase. It will take 7-10 business days for the funds to be credited to your account.
- If you paid by cash or check, you will receive a check for the refund amount by U.S. Mail to the address we have on file. Checks are processed within 7-10 business days. Please review your account for accuracy.
- If your in-person or phone purchase included only this concert, your refund will also include the $6 order fee. If your transaction included additional concerts, the $6 transaction fee will not be included with your refund.
- If you are a Red Butte Garden donor package holder and have questions about this cancellation, please contact Angela Wilcox at firstname.lastname@example.org
- If you purchased a ticket through a third-party reseller, you will have to contact the reseller for a refund.
We are all disappointed that the Counting Crows concert has to be cancelled. If you are planning to attend other concerts at the Garden this summer, we look forward to seeing you soon. We appreciate your understanding and support of Red Butte Garden’s Outdoor Concert Series