Dear Pat Benatar & Neil Giraldo concert ticketholders,

We at Red Butte Garden and Arboretum are as disappointed as you are that the show was canceled at the last minute. We’re in the process of issuing full refunds to all who purchased tickets.

Here’s the message from Pat Benatar & Neil Giraldo:

There is literally nothing worse for an Artist than canceling a show. We try every way possible to make it work, but some days our physical selves are simply unable to perform. Sadly, tonight is one of those times. I tried, but realized at soundcheck it wasn’t going to happen. I humbly apologize that I can’t be with you tonight. Neil and I thank you for understanding.

If you purchased tickets online via Etix:

• Refunds will be issued to the original purchaser’s credit card that was used to purchase tickets. It will take 7-10 business days for the funds to be credited to your account.
• If your Etix purchase included only this concert, your refund will also include the $6.50 order fee. If your transaction included additional concerts, the $6.50 transaction fee will not be included with your refund.

If you purchased your tickets in person or over the phone from Red Butte Garden:

• If you paid with a credit card, you will see a credit back on the credit card that was used to make the purchase. It will take 7-10 business days for the funds to be credited to your account.
• If you paid by cash or check, you will receive a check for the refund amount by U.S. Mail to the address we have on file. Checks are processed within 7-10 business days. Please review your account for accuracy.
• If your in-person or phone purchase included only this concert, your refund will also include the $6.50 order fee. If your transaction included additional concerts, the $6.50 transaction fee will not be included with your refund.

Other Purchases:

• If you are a Red Butte Garden Concert Donor Club package holder and have questions, please contact Angela Wilcox at angela.wilcox@redbutte.utah.edu

• If you purchased a ticket through a third-party reseller, you will have to contact the reseller for a refund.

If you are planning to attend other concerts in the Amphitheatre this summer, we look forward to seeing you soon. We appreciate your understanding and support of Red Butte Garden and our Outdoor Concert Series.