Statement from Etix
We sincerely apologize for the inconvenience and frustration Red Butte Garden members experienced during the first member presale for the 2023 Red Butte Garden Outdoor Concert Series. Etix has identified programmatic errors that triggered CAPTCHA and other issues and has taken corrective measures to improve the purchasing process for the second member presale on Monday, May 8 at 7PM.
To prepare for the upcoming member presale, here's some helpful information.
Please only go to https://redbuttegarden.org/concerts/ to purchase your tickets. Do not go to any third-party websites, as Red Butte Garden cannot guarantee the validity of any tickets not purchased via the official Red Butte Garden website.
- Once you click on https://redbuttegarden.org/concerts/, you'll be directed to an Etix landing page detailing all the shows for the season.
- Once you've selected the first show you'd like to see and added your ticket quantity, you will be prompted to enter your Red Butte Garden member Email/Promo Code.
- Your member promo code is the email address associated with your Garden membership. Type it in, all lower-case, no spaces.
- Know how many concert tickets per show are associated with your membership level.
- Depending on when you enter the presale, it's highly likely that you will be placed in a waiting room. This is perfectly normal, and is how high-demand events are safely managed, so please be patient.
- You will only be placed in the waiting room once. After you have left the waiting room, you will be able to purchase as many shows and/or tickets as permissible via your membership level (while ticket supplies last).
- Please complete the transaction/checkout process as directed.
If you experience technical issues during your purchase process, please contact Etix Customer Support at 800-514-3849 or https://support.etix.com/ and a member of our team will help you.
- To participate in the member-only presales, make sure your Garden-Flex level or above membership is current.
- Know the email address that is associated with your membership.
- The email address is the promo code you will need to enter the presale.
- Know how many concert tickets are associated with your membership level.
- If you type in more tickets per concert than allowed it won't match your membership promo code and you will be prompted to re-enter.
Membership level ticket limits per show during the presale:
- Garden-Basic membership level: No access to concert presale.
- Garden-Flex: 1-2 tickets
- Family, Family-Flex, Circle of Friends: 1-4 tickets
- Contributor, Forget-Me-Not: 1-6 tickets
- Blazing Star, Avant Gardener, Director's Club: 1-8 tickets
Know how many concert tickets are associated with your membership level. If you type in more tickets per concert than allowed it won't match your membership promo code and you will be prompted to re-enter.
Garden membership is not refundable and does not guarantee concert ticket availability.
Public & Garden members: 1-8 tickets (while supplies last) during the public sales.
Upgrade, renew, or purchase a Garden membership on our Membership page.
How To Buy
Check out the Concerts At A Glance for on-sale dates and ticket prices.
More HOW TO BUY info in the drop-down panels below.
Garden membership doesn't guarantee concert ticket availability.
There will be two waves of on-sale dates. Each wave will include a different set of concert dates.
Wave One ticket sales for show dates between June 11-July 25
April 18- Purchase your Garden-Flex level or above membership* before midnight on April 18 to participate in the WAVE 1 member-only presale.
- April 24- Member online-only presale at 7:00 PM
- April 25- Member in-person sales at 9:00 AM* before Noon on May 4 to participate in the WAVE 2 member-only presale
- May 1- Public on sale at 9:00 AM
Wave Two ticket sales for show dates between July 27-Sept 13
Purchase your Garden-Flex level or above membership* before noon (12:00PM) on May 4 to participate in the WAVE 2 member-only presale.
- May 8- Member online-only presale at 7:00 PM
- May 9- Member in-person sales at 9:00 AM
- May 15- Public on sale at 9:00 AM
(May 23 Les Claypool and Sept 20 Goose concerts sold out during the March sneak peek presales.)
Download Concerts At A Glance for on-sale dates and ticket prices.
*Garden Membership Information
- Before purchasing a membership, make sure that tickets to the concerts you want to see are still available. Some shows sell out during the member presale.
- Garden membership is not refundable and does not guarantee concert ticket availability.
Before the Garden Member Presale Begins:
- To participate in the member-only presales, make sure your Garden-Flex level or above membership is current.
- Know the email address that is associated with your membership.
- The email address is the promo code you will need to enter the presale.
- Know how many concert tickets are associated with your membership level.
- If you type in more tickets per concerts than allowed it won't match your membership promo code and you will be prompted to re-enter.
- During the Public sale, the limit is 1-8 tickets per show for all customers (if tickets are available after the presales)
- Become familiar with Etix.
Check out the How to Buy Tickets for desktop instructions.
Using a mobile device?
Check out the How to Buy with mobile instructions.
The Red Butte Garden Amphitheatre capacity is 3,000 and there are over 12,000 Garden members.
Each concert has a limited number of tickets and there is always a possibility that tickets will sell out before all members or the public get a chance to place their orders. Some concerts may sell out quickly during the presale—sometimes in less than 10 minutes. Tickets are not held back for the public sale.
Garden membership is not refundable and does not guarantee concert ticket availability.
Ticket Limits
Purchase a Garden-Flex level or above membership before midnight on April 18 in order to participate in the member-only presales.
Membership level ticket limits per show during the presales:
- Garden-Basic membership level: Does not have access to concert presales
- Garden-Flex: 1-2 tickets
- Family, Family-Flex, Circle of Friends: 1-4 tickets
- Contributor, Forget-Me-Not: 1-6 tickets
- Blazing Star, Avant Gardener, Director's Club: 1-8 tickets
Garden membership is not refundable and does not guarantee concert ticket availability.
Public & Garden members: 1-8 tickets (if available after the member presales) during the public sales.
Upgrade, renew, or purchase a Garden membership on our Membership page.
Les Claypool's Fearless Flying Frog Brigade (Sold Out!)
with special guest Fishbone
Tuesday, May 23
- Garden member presale: Feb 23 at 10AM
- Public on sale: Feb 24 at 10AM
- To participate in the member-only presale for this show, purchase a Garden-Flex level or above membership by Noon on Feb 22.
An Evening with GOOSE (Sold Out!)
Wednesday, September 20
- Garden member presale: March 16 at 10AM
- Public on sale: March 17 at 10AM
- To participate in the member-only presale for this show, purchase a Garden-Flex level or above membership by Noon on March 15.
Online
- Go to: https://redbuttegarden.org/concerts/
- Go to: Etix
- $5.50 per ticket fee for online purchases + $6.00 per order fee
Phone
- Etix Customer Support: 800-514-3849
- $5.50 per ticket fee + $6.00 per order fee
In-Person
- Red Butte Garden Visitor Center open daily at 9 AM
- 300 Wakara Way, Salt Lake City, UT 84108
- No per ticket fee, $6.00 per order fee
Red Butte Garden does not partner with third-party ticket vendors. Resellers may not have tickets in-hand when they advertise them.
We recommend that you only purchase authentic, face-value Red Butte Garden Outdoor Concert Series tickets online at:
- Red Butte Garden at redbuttegarden.org/concerts/
- Etix at Etix
- Tickets can also be purchased in-person at the Red Butte Garden Visitor Center box office or through Etix Customer Support at 800-514-3849.
Learn how to avoid concert ticket scams at the link below.
https://www.nowplayingutah.com/how-to-avoid-ticket-scams/
For more information visit our Concert FAQ page
Check out our How to Buy Tickets instructions
Using a mobile device? Check out the How to Buy with mobile instructions
Red Butte Garden partners with Etix for concert ticketing.
- Etix Customer Support: 800-514-3849
- Etix Customer Support hours:
Monday-Saturday: 9:00 AM to 8:00 PM EST
Sunday: Noon to 8:00 PM EST
Children age 2 and up must have a concert ticket to enter the Amphitheatre.
Etix offers multiple ticket delivery options, including print-at-home, mail, and will-call.
Print at Home
- Etix will send you an email receipt with a PDF attachment of your tickets at the bottom of the email. Click on the PDF and either download the attachment OR click and drag the PDF to your computer desktop to print your tickets at home.
Will Call
- Tickets may be picked up before the show date at the Red Butte Garden Visitor Center box office.
- Tickets may be picked up at the Amphitheatre will call booth after 4:00 PM on the day-of-show.
- Tickets may only be picked up by the original purchaser with a valid photo ID.
Standard Mail & Expedited Shipping
- Your tickets will be mailed to the address you entered at Check Out. There is an additional fee for both.
- Ticket prices increase on the day of the show
- There are no Garden member discounts on day-of-show tickets
Garden-Flex level or above membership levels receive the following concert benefits:
- Participate in the member-only Outdoor Concert Series ticket presale
- Receive a $5.00 discount on concert tickets.
- Learn more Membership Benefits
Members may purchase the following number of concert tickets per show at the discounted rate, as they are available.
- Garden-Basic: Does not have access to concert presales
- Garden-Flex: 1-2 tickets
- Family, Family-Flex, Circle of Friends: 1-4 tickets
- Contributor, Forget-Me-Not: 1-6 tickets
- Blazing Star, Avant Gardener, Director's Club: 1-8 tickets
To become a Red Butte Garden member, please visit our Membership webpage.
Garden Membership is not refundable and does not guarantee concert ticket availability.
A ticket to a Red Butte Garden concert is a license from Red Butte Garden to attend the concert event. Purchasers agree to and must comply with, certain terms and conditions. These terms and conditions include:
- A prohibition on reselling of concert tickets for above face-value
- A prohibition on improper or disruptive behavior at concert events
- Limitations on the number of tickets that may be purchased
- Prohibitions on certain purchasing methods and practices
- Rules regarding refunds and exchanges
- Prohibitions on recording and transmitting of concert events
See a complete list and more details regarding these Terms & Conditions. Failure to abide by the terms and conditions may result in exclusion from Red Butte Garden concerts and events, forfeiture of tickets, and banning of further purchase of Red Butte Garden concert and event tickets.
All sales are final. No refunds, replacements, or exchanges. All shows rain or shine.
More questions? Visit our Concert FAQ page.
Purchase, renew, or upgrade your Garden Membership.