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Statement from Etix

We sincerely apologize for the inconvenience and frustration Red Butte Garden members experienced during the first member presale for the 2023 Red Butte Garden Outdoor Concert Series. Etix has identified programmatic errors that triggered CAPTCHA and other issues and has taken corrective measures to improve the purchasing process for the second member presale on Monday, May 8 at 7PM.

To prepare for the upcoming member presale, here's some helpful information.

Please only go to https://redbuttegarden.org/concerts/ to purchase your tickets. Do not go to any third-party websites, as Red Butte Garden cannot guarantee the validity of any tickets not purchased via the official Red Butte Garden website.

  1. Once you click on https://redbuttegarden.org/concerts/, you'll be directed to an Etix landing page detailing all the shows for the season.
  2. Once you've selected the first show you'd like to see and added your ticket quantity, you will be prompted to enter your Red Butte Garden member Email/Promo Code.
    1. Your member promo code is the email address associated with your Garden membership. Type it in, all lower-case, no spaces.
    2. Know how many concert tickets per show are associated with your membership level.
  3. Depending on when you enter the presale, it's highly likely that you will be placed in a waiting room. This is perfectly normal, and is how high-demand events are safely managed, so please be patient.
  4. You will only be placed in the waiting room once. After you have left the waiting room, you will be able to purchase as many shows and/or tickets as permissible via your membership level (while ticket supplies last).
  5. Please complete the transaction/checkout process as directed.

If you experience technical issues during your purchase process, please contact Etix Customer Support at 800-514-3849 or https://support.etix.com/ and a member of our team will help you.

  • To participate in the member-only presales, make sure your Garden-Flex level or above membership is current.
  • Know the email address that is associated with your membership.
    • The email address is the promo code you will need to enter the presale.
  • Know how many concert tickets are associated with your membership level.
    • If you type in more tickets per concert than allowed it won't match your membership promo code and you will be prompted to re-enter.

Membership level ticket limits per show during the presale:

  • Garden-Basic membership level: No access to concert presale.
  • Garden-Flex: 1-2 tickets
  • Family, Family-Flex, Circle of Friends: 1-4 tickets
  • Contributor, Forget-Me-Not: 1-6 tickets
  • Blazing Star, Avant Gardener, Director's Club: 1-8 tickets

Know how many concert tickets are associated with your membership level. If you type in more tickets per concert than allowed it won't match your membership promo code and you will be prompted to re-enter.

Garden membership is not refundable and does not guarantee concert ticket availability.

Public & Garden members: 1-8 tickets (while supplies last) during the public sales.

Upgrade, renew, or purchase a Garden membership on our Membership page.

How To Buy

Check out the Concerts At A Glance for on-sale dates and ticket prices.

More HOW TO BUY info in the drop-down panels below.

Garden membership doesn't guarantee concert ticket availability.

All sales are final. No refunds, replacements, or exchanges. All shows rain or shine.

More questions? Visit our Concert FAQ page.

Purchase, renew, or upgrade your Garden Membership.