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General Questions
What is the best way to purchase or renew a membership?
My friend / family / coworker loves Red Butte Garden! How can I give them the gift of membership?
When can I expect to receive my membership card?
When can I expect to receive my membership card?
Is my membership considered a charitable gift? If so, how do I get my receipt?
Can membership gifts be matched?
I lost my membership card! What should I do?
If I renew my membership before it expires, how will this affect my expiration date?
I work with a non-profit, and would love to include a Red Butte Garden membership in our charity auction. How can I apply for a donation?
Memberships are non-refundable, where can I find more information on this and other membership policies?
I’m not receiving Red Butte emails but your staff said they have been sent. How do I add Red Butte Garden as a safe sender to my email?
2020 Membership Garden Admission
How do I purchase my member tickets?
I have logged in to my account, but it still doesn't recognize me as a member.
My member discount isn't showing, how do I get the tickets allotted with my membership?
I have previously purchased concert tickets, why aren't my log-in credentials working?
I'm logged in, but it will not let me add as many tickets as I would like.
How many tickets may I get?
Oh no! I need to cancel or change my reservation, how do I do this?
I couldn't get tickets for the exclusive Members' weeks in June. How can I make sure I get to visit the Garden?
My organization has a Corporate or Horticulture Therapy membership, how do I visit?
I am a member of an American Horticulture Society Reciprocal Garden, how do I visit?
2020 Membership Extensions
Will I get new Membership Cards?
How do I use my extended membership to visit the Garden?
What does the extension mean for my automatic membership renewal?
How do I use my extended membership to visit Retail Partners?
What if I prefer my old donation schedule and expiration date?
I was just about to renew! If I renew now will I lose my extension months?
Concerts
What membership levels are eligible for Red Butte Garden Outdoor Concert Series benefits?
How does the Garden member-only presale of tickets for the Outdoor Concert Series work?
How many concert tickets can I purchase at the member rate?
I want to buy my limit of member rate tickets, but I also need to buy additional tickets at the regular price, can I do that when I buy my discounted tickets?
Does my membership guarantee Outdoor Concert Series tickets?
Do members have special parking privileges?
Membership Levels and Benefits
In 2015 I had an Individual or Dual Membership, what level is a good fit for me now that those levels have changed?
What is a Flex membership?
If I choose to name an additional cardholder on my Garden-Flex or Family-Flex membership, may I still bring guests to the Garden?
What is the difference between a Family and a Family-Flex Membership?
Can I bring play dates to the Garden with my Family / Family-Flex Membership?
I want to bring additional guests to the Garden. How do I get/use my 50% off guest coupons?
I have decided I want a higher level, how can I upgrade my membership?
I would like to attend an adult workshop / sign my children up for an activity, how do I get my member discount?
I signed up for a class through the online portal and didn’t receive my discount. What should I do?
I never received instructions for registering for the online portal. How do I get set up to get my membership discount on Garden programming?
Am I allowed to bring friends/family to the member-only Spring Plant Sale date?
Automatic Membership Renewal
Can I set my membership to renew automatically?
Is automatic renewal secure?
When can I expect my card to be charged for my next membership?
If membership prices increase, will my card be charged more?
I upgraded my membership to a higher level after I set up my automatic renewal. What level will I be renewed at?
How do I update or end my automatic renewal?
What happens if my credit card information changes?
